Need Help?

1. I have lost my password. What do I do?
Return to the login page and click on "Forgot your password".

2. My account has been locked. How do I re-activate it?
If you attempt to login to the system using an incorrect password, your session will be terminated for security reasons after three attempts. You must return to the login page and click on the link "Your account is locked?".

3. I need help with my application. Who should I contact?
If you have questions or problems regarding your application (online or paper) or supporting documentation, please contact us by e-mailing us at or by telephone at 1-844-567-1237.

We can help you more promptly if you leave a detailed message, including your Account Number, the name of your scholarship program, you first and last name, your telephone number (including area code), and your question.

We will answer your questions within the next 48 hours.

4. When is support available?
We are available between 8:00 a.m. and 4:00 p.m. EST,
Monday to Friday, except on statuary holidays.

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